Return Policy

**Return Policy**

**Effective Date:** [Insert Date]

Thank you for shopping with us. We are committed to ensuring your satisfaction with every purchase. If for any reason you are not completely satisfied with your order, we offer a straightforward return process.

**Free Returns**
We offer free returns on all eligible items. You will not be charged any restocking fees or return shipping costs.

**Eligibility for Returns**
- Items must be returned within **30 days** from the date of delivery.
- All items must be unused, unworn, and in their original condition, including all tags, packaging, and accessories.
- Customized, personalized, or final sale items are not eligible for return unless defective or damaged.

**How to Initiate a Return**
1. Contact our customer service team via email or phone to request a Return Merchandise Authorization (RMA) number.
2. Pack the item securely in its original packaging, including all accessories and documentation.
3. Clearly write your RMA number on the outside of the package.
4. Ship the package to the address below. We will provide a prepaid return shipping label.

**Refund Process**
- Once we receive and inspect your returned item, we will process your refund within **5–7 business days**.
- Refunds will be issued to the original payment method used at the time of purchase.
- Please allow additional time for your bank or credit card company to post the refund to your account.

**Damaged or Defective Items**
If you receive a damaged or defective item, please contact us immediately. We will arrange a replacement or full refund, including any shipping charges incurred.

**Contact Information**

**Return Address:**
No. 288, Nanquan Road
Pudong New Area, Shanghai, China

**Email:** shark@chromeheartsonlineearring.com

**Phone:** +86 13276911347

**Customer Service Hours:**
Monday – Friday: 9:00 AM – 6:00 PM (CST)

We are here to help. If you have any questions or concerns regarding your return, please do not hesitate to reach out to us.